Released on = February 3, 2006, 9:00 am

Press Release Author = EnergizeTV

Industry = Small Business

Press Release Summary = Customers trust a company whose technical support is
reliable. So jazzing up customer support by using EnergizeTV’s LIVE!™ video
conferencing system isn’t just a nice thing to do — it’s good business.

Press Release Body = San Diego, CA - Consumer studies have found that customers
trust a company whose technical support team is reliable. Further, they\'ll continue
to use a product or service long term and, more importantly, they\'ll also make
word-of-mouth recommendations. So jazzing up customer support isn\'t just a nice
thing to do - it\'s good business.

One way you can provide better technical assistance is by using EnergizeTV\'s LIVE!™
group video conferencing system. Customers with video-capable desktop PCs are
reassured at the sight of a technical support person analyzing their problem and
walking them through the recovery process. The LIVE!™ system gives your Tech Support
Team the ability to show demos and make presentations - visually demonstrating what
must be done to solve a customer\'s problem; this builds rapport.

Technical Support teams have traditionally been unable to benefit from group video
conferencing due to the high cost. Some web conferencing firms charge $4500 for a
1-hour, 150 person video conference, but EnergizeTV\'s Flash-based technology allows
it to offer a similar system, on a 24/7 basis, for a $720 annual fee.

Don\'t let your customers use a static, automated (and frustrating) online system.
Give Tech Support more pizzazz - let the team meet your customer\'s needs and answer
their questions more efficiently with less cost:
· Communicate in real-time via a video conference.
· Illustrate and analyze problems using the whiteboard feature.

The LIVE!™ Suite includes a “Video Recorder” (10 hour archive of streaming video)
and two video conference rooms: a 50-person “Meeting Room” and a 150-person
“Presentation Room” for interactive slide presentations (www.energizetv.info).

Don\'t waste time with trial-and-error troubleshooting based on vague descriptions of
user problems. LIVE!™ expedites the problem solving process:
· More people, less time, greater accuracy.
· Significantly briefer support appointments.
· Quicker problem identification and resolution.
· Fewer complaints and complications.
· Reduces call volume growth.
· Less chance of technical errors.
· Record sessions to track histories.
· Make team decisions in real-time.
· Demonstrate solutions.

Lee Matthews, president of EnergizeTV, stated: \"You can\'t beat a video conference
for conveying information. If your technical support team is struggling, our LIVE!™
system provides an additional tool to manage, troubleshoot and solve customer issues
quickly and effectively. Good technical support keeps your clients happy and a happy
customer is a repeat customer…”

About EnergizeTV (www.energizetv.com)

EnergizeTV, founded in 2005, provides web-based group video conference systems and
streaming video to entrepreneurs, businesses and organizations who wish to
efficiently introduce and support their products or services to the global
community.

For more information contact:

Lee Matthews
President, EnergizeTV
www.energizeTV.com
(888) 841-2254

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Web Site = http://EnergizeTV.com

Contact Details = Lee Matthews||11165 Bootes Street||San Diego ,
92126||$$country||||888-841-2254||equal_justice@email.com||http://EnergizeTV.com