Released on: September 24, 2007, 8:59 pm

Press Release Author: Carlisle Gunderson

Industry: Telecommunications

Press Release Summary: CrossNet Services is a Day 2 support offer that is flexible,
scalable and delivers the experience and expertise of the highly trained and
certified Cross technical team. These technical engineers will support the
customer’s existing team in managing mission-critical voice, data network and
applications solutions.

Press Release Body: BLOOMINGTON, Minn. – Cross, a leading
provider of voice, data and professional services and solutions, is excited to
announce the launching of CrossNet™ Support Services.

CrossNet Services is a Day 2 support offer that is flexible, scalable and delivers
the experience and expertise of the highly trained and certified Cross technical
team. These technical engineers will support the customer’s existing team in
managing mission-critical voice, data network and applications solutions. With
these unique support offerings, customers who purchase CrossNet Services will be
able to rely on a consistent level of support with the best technical resources
within the industry.

“CrossNet Services will deliver total customer care for the voice and data solutions
that Cross provides to our customers,” said Wade Hoffman, vice president, Cross
customer services. “We have created CrossNet to give our customers easy access to
our highly-skilled team quickly and efficiently with one phone call. This is a
unique offer within our industry providing flexible options specific to our
customers’ needs.”

Among the various service features that CrossNet will provide are toll free access
to the Cross certified technical team, remote support, single point of contact,
flexibility with contract options and priority support when applied. With the
addition of the CrossNet offerings, Cross brings additional value through assessing,
maintaining and supporting the quality solutions delivered for optimum efficiency,
performance and value.

Cross has a strong commitment to deliver quality solutions and services that evolve
with the needs of our customers. With the development of the CrossNet Services
offerings, Cross continues to stand out as an industry leader providing excellence
in customer satisfaction and becoming the partner of choice for businesses within
all industries.


Web Site: http://www.crosstelecom.com

Contact Details: Mary Kopelke
952.456.3515
mkopelke@crosstelecom.com