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The Gurney Resort Hotel and Residences in Kuala Lumpur Expands Reach of Customer Service with Website`s Convenient Reservation Service

Released on: September 20, 2007, 6:38 pm

Press Release Author: Melita Eclavea/ The Gurney Resort Hotel & Residences

Industry:

Press Release Summary: The Gurney Resort Hotel & Residences in Penang, Malaysia now
delivers a more secure and convenient reservation process with its website’s new
booking system.

Press Release Body: Penang, Malaysia – The Gurney Resort Hotel & Residences in
Penang has recently added a unique, easy-to-use reservation system to its website
(www.gurney-hotel.com.my), expanding its customer service suite for a more
convenience booking experience for guests.

In using this new service, potential guests get to view 14 days of actual room type
availability matched with the best and lowest possible rates online. It’s a flexible
feature, since it gives them the chance to select accommodations to book rooms
according to their taste and, more importantly, their budget. To secure a
reservation guarantee, guests only have to make a 10% deposit. The deposit, which
will be deducted from the total room cost, ensures that a room is available when
they arrive at the hotel. After reserving, an automated e-mail is instantly sent as
confirmation.

If guests want to modify their booking arrangements, they can do so anytime. And now
that guests are reserving direct with the hotel, they’re assured that all their
transactions and personal information are safe and protected.

The Gurney, Penang’s seafront resort cum business and entertainment hotel, makes a
statement for luxurious comfort with its 259 elegantly furnished suites and
superlative amenities. Among the facilities guests will enjoy are the infinity pool,
spa and sauna, Jacuzzi, bar, and restaurant. Kids, meanwhile, will want to spend a
lot of time at the resort hotel’s Recreational Park and children’s wave pool with
water slides and waterfalls. The Gurney is also located along the renowned Gurney
Drive tourist belt and is less than five minutes away from all major shopping
complexes. For more information, visit www.gurney-hotel.com.my.

The resort hotel’s latest customer service feature is powered by DirectWithHotels
(DWH), an online reservation service provider. The company enables websites of
hotels worldwide to deliver room bookings with quick confirmation and best rates
online. To know more about DWH and its innovative technology, log on
www.directwithhotels.com.


Web Site: http://www.gurney-hotel.com.my

Contact Details: The Gurney Resort Hotel & Residences
18 Persiaran Gurney
10250 Georgetown
Penang, Malaysia
Tel. No.: 604 370 7000

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