Press Release Author: Emmanuel Chavez / US Contact Point
Industry: Marketing
Press Release Summary: USContactPoint, an American-based call center solutions provider recently expanded its call center operations to cater to the rapidly growing demands. Company officials say, they have to continuously keep up the growing demands of customers to maintain competitiveness in the call center industry.
Press Release Body: USContactPoint, an American-based call center solutions provider recently expanded its call center operations to cater to the rapidly growing demands. Company officials say, they have to continuously keep up the growing demands of customers to maintain competitiveness in the call center industry. USContactPoint says that the total contract value is over $10.3 million, with the majority of the system integration portion being recognized in the second quarter. The expansion is set to increase USContactPoint’s total number of call center seats from 2,500 to approximately 6,000. The increased seats will cater the rapidly growing order taking and emergency response clients. By implementing flexible and inexpensive solution packages, USContactPoint is successfully extending its client range of cost efficiency and profit enhancements. This expansion may greatly improve their company\'s services. Officials explain that the company maintains excellent services which include toll free customer service, order taking service, direct response, infomercials, conference and registration, appointment scheduling, emergency response, virtual receptionist, 24-hour help desk, and Interactive Voice Response. USContactPoint is able to maintain competitiveness in the changing market by persistently testing new services and products that may cater to the needs of consumer demands. USContactPoint is a call center systems provider that combines the latest technology with exceptional customer service. It continues to utilize manpower and resources to leave a powerful impression on its clients.
2012
