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EPR Archived News |
Kwintessential Launch New Intercultural Etiquette Training for UK Hospitality IndustryReleased on = January 10, 2005, 3:35 am Press Release Author = Kwintessential Industry = Human Resources Press Release Summary = In response to the need for greater customer care with foreign visitors to the UK, a cross cultural communications consultancy is offering a specialized training course for the hospitality and tourism industry. Press Release
Body = FOR IMMEDIATE RELEASE: London, UK January
11th 2005 – Kwintessential, a UK cross cultural communications
consultancy, has launched a new intercultural training course aimed
at supporting the tourism and hospitality industry through providing
guidance on how to deal with The UK hospitality and tourism industry, which caters to both tourists and visiting business personnel, is estimated to be worth in excess of £75 billion per year, with visitors spending £11 billion per year. Keen to promote the UK as both a tourist and business destination of quality, national organisations such as the British Tourist Authority and the National Centre for Languages (CILT) are pushing for better customer service through greater cross cultural awareness by staff. With experience
in many business sectors, Kwintessential are now keen to support
the “After successfully completing a few projects for some clients in the hospitality industry, we decided there was enough need to roll out the training courses nationally,” explains Managing Director, Neil Payne. “Our first
client was one of London’s most exclusive hotels, used by
many visiting dignitaries and V.I.P.s. The management had been having
trouble with their front of house staff in terms of etiquette and
protocol when dealing with foreign guests. Together with
the in-house training staff, Kwintessential developed a training
manual covering etiquette and protocol with reference to different
cultures and nationalities in areas such as meeting, greeting, communication,
proxemics, serving, Through their
experience the cross cultural communication consultancy is now offering
tailored courses to hotels, caterers, restaurants, event organisers,
corporate entertainers and tourism agencies in the UK on culturally
sensitive For additional
information please visit About Kwintessential
Web Site = http://www.kwintessential.co.uk/cross-cultural/training.html Contact Details = CONTACT INFORMATION: Kwintessential
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